the pod beside mine

Another efficiency update hit the ops channel late tonight. Four years on this floor and I can feel a change before HR formats the slide. The pod beside mine has been quiet for two weeks. Quiet in a way I don't like. The headsets are still racked. I walk past and my eyes do the math, four monitors dark, the chairs pushed in the way people push them in when they're not coming back, and the team lead hasn't replaced anyone, hasn't even mentioned it during standup. The article said voice AI erased two million call center jobs. two million. i don't even know what to do with that number. My deskmate is on her second 3-in-1. A pamphlet from my team lead about new AI supervision roles. didn't read it. don't know if my name... #bpo #callcenter #voiceai #nightshift